Privacy Policy

Welcome to Pizza Ranch (referred to herein as "Pizza Ranch," "we," "us," or "our"). We operate the website located at ranchpizza.digital and provide food-related services to our valued customers across the United States. We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders, or interact with us in any capacity.

Please read this Privacy Policy carefully. If you disagree with its terms, please discontinue use of our website and services immediately. By accessing or using ranchpizza.digital, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you have any questions or concerns, please contact us at [email protected].

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable consumer protection regulations. Where required by law, we comply with state-specific privacy requirements beyond those of California as well.

1. Information We Collect

We collect several types of information in connection with the operation of our website and provision of our food services. The categories of information we collect are described below in detail.

1.1 Personal Identification Information

When you interact with Pizza Ranch — whether you create an account, place an order, sign up for our newsletter, participate in a promotion, or contact our customer support — we may collect personal identification information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street address, city, state, ZIP code)
• Payment information (credit card numbers, debit card numbers, or other financial account details — processed securely through our payment processors)
• Username and password (for registered accounts)
• Date of birth (where required for age verification or promotional purposes)
• Profile photograph (if voluntarily uploaded)
• Any other information you voluntarily provide to us

1.2 Order and Transaction Information

When you place an order through our website or affiliated platforms, we collect:

• Order history and details (items ordered, quantities, special instructions)
• Delivery preferences and addresses
• Payment transaction records
• Order confirmation and communication records
• Loyalty program points and redemption history

1.3 Usage Data and Technical Information

When you visit ranchpizza.digital, our servers and third-party analytics services automatically collect certain technical information about your device and browsing behavior, including:

• Internet Protocol (IP) address
• Browser type, version, and language settings
• Operating system and device type (desktop, mobile, tablet)
• Referring URLs (the page you visited before arriving at our site)
• Pages visited, links clicked, and time spent on pages
• Date and time of your visit
• Search queries entered on our website
• Crash reports and performance data
• Geographic location data (at the city or region level, derived from IP address)

1.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to enhance your experience on our website. These technologies help us remember your preferences, understand how you use our site, and deliver relevant advertising. For a detailed explanation of the cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy.

The types of cookies and tracking technologies we use include:

• Strictly Necessary Cookies: Required for the website to function properly (e.g., maintaining your shopping cart or login session).
• Performance and Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings (e.g., language selection, delivery address).
• Targeting and Advertising Cookies: Used to deliver personalized advertisements relevant to your interests, including retargeting ads across third-party platforms.

1.5 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social media platforms (if you connect your social media account or interact with our social media pages)
• Third-party delivery partners and food aggregator platforms
• Marketing data providers and analytics companies
• Payment processors and fraud prevention services
• Publicly available databases and records

2. How We Use Your Information

Pizza Ranch uses the information we collect for a variety of legitimate business purposes. We process your personal data only when we have a lawful basis to do so, including your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests.

2.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and delivery requests
• Creating and managing your customer account
• Processing payments and preventing fraudulent transactions
• Communicating with you about your orders, including confirmations, updates, and delivery notifications
• Providing customer support and responding to your inquiries, complaints, or feedback
• Administering our loyalty rewards program

2.2 Improving Our Website and Services

• Analyzing website usage patterns to improve navigation, design, and functionality
• Conducting research and development to enhance our menu offerings and service quality
• Identifying and fixing technical issues, bugs, and security vulnerabilities
• Monitoring and analyzing trends in customer preferences and ordering behavior
• Developing new features, products, and services based on user feedback and analytics

2.3 Marketing and Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required by law)
• Delivering personalized recommendations based on your order history and preferences
• Running targeted advertising campaigns on our website and third-party platforms
• Notifying you about new menu items, seasonal promotions, contests, and events
• Conducting surveys and market research to better understand customer satisfaction

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any promotional email we send, or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account or orders.

2.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities, law enforcement agencies, or courts
• Enforcing our Terms of Service and other applicable agreements
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public
• Detecting, investigating, and preventing fraud, abuse, and other illegal activities

3. Sharing Your Information with Third Parties

Pizza Ranch does not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent. However, we do share your information with carefully selected third parties in the following circumstances:

3.1 Service Providers and Business Partners

We share personal information with third-party service providers who perform services on our behalf and help us operate our business. These include:

• Payment Processors: Secure processing of credit card and other payment transactions (e.g., Stripe, Square, PayPal)
• Delivery Partners: Third-party delivery services contracted to fulfill your food orders
• Cloud Hosting Providers: Secure storage and management of our website and data infrastructure
• Email and Marketing Platforms: Services used to send promotional and transactional emails
• Analytics Providers: Companies that help us understand website traffic and user behavior (e.g., Google Analytics)
• Customer Support Tools: Platforms that facilitate our customer service operations
• Fraud Prevention Services: Tools that help identify and prevent fraudulent activity

All third-party service providers are contractually obligated to protect your personal information, use it only for the purposes we specify, and comply with applicable privacy laws.

3.2 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data, and you will have the opportunity to exercise your rights regarding your information at that time.

3.3 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, regulators, or courts when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or subpoena
• Protect and defend the rights and property of Pizza Ranch
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

3.4 Advertising and Analytics Partners

We may share aggregated, de-identified, or anonymized data with advertising networks and analytics partners for research, marketing, and service improvement purposes. This data does not directly identify you as an individual.

4. Data Security

Pizza Ranch takes the security of your personal information very seriously. We implement a comprehensive range of administrative, technical, and physical security measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction.

4.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is protected using industry-standard SSL/TLS encryption (HTTPS protocol).
• Secure Payment Processing: We use PCI-DSS compliant payment processors and do not store complete payment card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions, and all access is logged and monitored.
• Password Security: User account passwords are stored using industry-standard hashing algorithms. We never store passwords in plain text.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities promptly in the event of a data breach, as required by applicable law.
• Employee Training: All employees who handle personal information receive regular training on data privacy and security best practices.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

5. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. Pizza Ranch respects and honors these rights to the fullest extent required by applicable law.

5.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

5.2 Rights Available to All United States Users

Regardless of your state of residence, Pizza Ranch offers all users the following privacy controls:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to legal exceptions.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.
• Right to Withdraw Consent: Where our processing of your data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

5.3 How to Exercise Your Rights

To exercise any of the rights described above, you may submit a verifiable consumer request by:

• Emailing us at: [email protected]
• Visiting our website at: ranchpizza.digital

We will respond to your request within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the reason and extension period in writing. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

To verify your identity before processing your request, we may ask you to provide certain information such as your name, email address, and order history. This is to ensure that we only release personal information to the rightful individual and prevent unauthorized access.

You may designate an authorized agent to submit a request on your behalf. In such cases, we may require written proof of the agent's authority and may still require you to verify your identity directly with us.

6. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. Cookies are small text files stored on your device when you visit our website.

We use the following categories of cookies:

• Essential Cookies: Necessary for the website to function and cannot be switched off in our systems.
• Analytics Cookies: Help us understand visitor interactions so we can improve our website and services.
• Functional Cookies: Enable enhanced functionality and personalization based on your preferences.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our campaigns.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may impact the functionality of our website. For full details, please read our complete Cookie Policy.

7. Data Retention

Pizza Ranch retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

When your personal information is no longer needed for the purposes described above, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

8. Children's Privacy

Pizza Ranch's website and online services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA), or from individuals under 18 without verifiable parental consent where required.

If you are a parent or guardian and you believe that your child under the age of 13 (or under 18, depending on your jurisdiction) has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly investigate and take steps to delete such information from our records.

We do not target our website content or marketing activities at children. If we discover that we have inadvertently collected personal information from a child under 13, we will delete that information as quickly as possible.

9. International Data Transfers

Pizza Ranch is based in the United States and primarily operates within the United States. Our servers, data storage facilities, and primary operations are located within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country of residence.

By using our website and services and submitting your personal information, you acknowledge and consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

For any international transfers of personal data, we implement appropriate safeguards to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws. These safeguards may include contractual clauses, data processing agreements, and compliance with applicable data transfer frameworks.

10. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Ranch. This Privacy Policy applies only to information collected through our own website at ranchpizza.digital and our direct services.

We are not responsible for the privacy practices of third-party websites or services linked to or from our website. We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices.

11. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not wish to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, our website does not currently respond to DNT browser signals or similar mechanisms. However, you can manage your tracking preferences through our cookie consent tool and your browser settings.

California residents should note that we do not currently engage in the sale of personal information as traditionally defined; however, we may share personal information for cross-context behavioral advertising purposes. You may opt out of such sharing by contacting us at [email protected].

12. Changes to This Privacy Policy

Pizza Ranch reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered users (where required by law or where we deem appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms, to the extent permitted by applicable law.

13. How to File a Complaint

If you believe that your privacy rights have been violated or that we have failed to comply with applicable data protection laws, we encourage you to contact us first so that we can work to resolve your concern promptly and fairly.

13.1 Internal Complaint Process

To file a privacy complaint with Pizza Ranch, please contact us using the information provided below. Include your full name, contact details, a detailed description of your complaint, and any supporting documentation. We will acknowledge your complaint within 10 business days and aim to resolve it within 30 days, or as otherwise required by applicable law.

13.2 External Regulatory Authorities

If you are dissatisfied with our response to your complaint, or if you believe we are processing your personal information in violation of applicable law, you may have the right to file a complaint with the relevant regulatory authority:

• California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov, or with the California Attorney General's Office at oag.ca.gov.
• Federal Complaints: You may file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive trade practices at ftc.gov/complaint.
• All U.S. Residents: Depending on your state of residence, additional state-specific consumer protection agencies may be available to receive and investigate privacy-related complaints.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy inquiries promptly and transparently.

When contacting us about a privacy matter, please include your name, the nature of your inquiry, and any relevant details so that we can assist you as efficiently as possible. We will make every effort to respond to your inquiry within 45 days as required under applicable law, and sooner whenever possible.